English
Effective Date: June 2026
SNB Luxury Coaches ("SNB", "we", "our", or "us") is committed to providing reliable and professional transportation services. This Refund Policy outlines the conditions under which refunds may be granted.
Passengers may request cancellation of a booking before the scheduled departure time.
Refund eligibility may depend on:
Passengers who fail to arrive on time for departure may not be eligible for a refund.
If a trip is cancelled by SNB Luxury Coaches and no suitable alternative transportation is provided, passengers may be entitled to:
While we strive to operate according to schedule, delays may occur due to weather conditions, traffic, road conditions, mechanical issues, government regulations, or circumstances beyond our control.
Delays alone do not automatically qualify for a refund.
Approved refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on the payment provider and financial institution.
For refund requests or assistance, contact:
SNB Luxury Coaches
SNB House, Erf 194 Independence Avenue (Opposite Ministry of Gender)
Windhoek, Namibia
Email: info@snbcoaches.com
Website: www.snbcoaches.com
Book bus tickets effortlessly with ViserBus! Enjoy seamless travel planning. Whether it’s a daily commute or a long-distance trip, we’re here to make your journey smooth.